OSS Coordinator

Sedgwick; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership with quality assurance and ensuring service level agreements are maintained. You will review scanned documents for key data, process electronic mail, and ensure accurate indexing and reporting to meet client needs and internal standards.

Two years of general office experience and a High School diploma or GED are required.

Qualifications

• High School diploma or GED required.
• Two years of general office experience or equivalent.
• Claims experience preferred.

Responsibilities

• Reviews scanned documents for key data.
• Research and process electronic mail; modify documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates.
• Report processing for departmental needs and/or client-based needs.
• Answer basic questions on mail document processes and procedures.

Skills

Communication skills

Microsoft Office

Analytical thinking

Organizational skills

Interpersonal skills

Teamwork

Deadline compliance

Education

High School diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

OSS Coordinator

PRIMARY PURPOSE

To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews scanned documents for key data
• Research and process electronic mail; modify documents to correct claim and/or responsible party
• Adheres to Best Practices and follows indexing protocol
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates
• Report processing for departmental needs and/or client-based needs
• Answer basic questions on mail document processes and procedures

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned
• Supports the organization's quality program(s)

QUALIFICATIONS

Education & Licensing

High School diploma or GED required

Experience

Two (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

NOTE:

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.