Operations Support & QA Coordinator

Sedgwick; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership with quality assurance and ensuring service level agreements are maintained. You will review scanned documents for key data, process electronic mail, and ensure accurate indexing and reporting to meet client needs and internal standards.

Two years of general office experience and a High School diploma or GED are required.

Qualifications

• High School diploma or GED required.
• Two years of general office experience or equivalent.
• Claims experience preferred.

Responsibilities

• Reviews scanned documents for key data.
• Research and process electronic mail; modify documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates.
• Report processing for departmental needs and/or client-based needs.
• Answer basic questions on mail document processes and procedures.

Skills

Communication skills

Microsoft Office

Analytical thinking

Organizational skills

Interpersonal skills

Teamwork

Deadline compliance

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership with quality assurance and ensuring service level agreements are maintained. You will review scanned documents for key data, process electronic mail, and ensure accurate indexing and reporting to meet client needs and internal standards.

Two years of general office experience and a High School diploma or GED are required.