OS&D Resolution Specialist

Roadrunner Freight; Commerce (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full benefits package including health

Job summary

Roadrunner Freight is seeking an OS&D Technician to own end-to-end resolution of lost or damaged freight in a high-volume Commerce, CA service center. You’ll investigate, disposition, and document outcomes to support billing, claims, and performance metrics.

The role requires 2+ years in OS&D or freight operations, strong communication skills, and proficiency with MS Office and AS/400 systems. Onsite work with a comprehensive benefits package is provided.

Qualifications

• High school diploma or GED required; 2+ years OS&D or freight ops or customer service.
• Experience with LTL, freight handling, or logistics preferred.
• Strong written and verbal communication; engage customers and internal teams.
• Intermediate computer proficiency; MS Office and databases.
• Familiarity with AS/400 systems preferred.
• Solid math aptitude; basic arithmetic, ratios, data interpretation.
• Strong organizational skills; prioritize multiple tasks.
• Ability to follow structured processes while solving problems.
• Experience with operational documentation, tracking systems, and performance metrics.

Responsibilities

• Own OS&D resolution end-to-end and act as the primary contact for OS&D inquiries from shippers and internal stakeholders.
• Investigate and resolve lost or missing freight through dock checks and record analysis.
• Maintain and update OS&D documentation across internal systems.
• Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions.
• Identify improvements to reduce dwell time and prevent repeat issues.

Skills

OS&D experience

Freight operations

Customer service

Written communication

Verbal communication

AS/400 familiarity

MS Office

Data interpretation

Education

High school diploma or GED

Job description

Roadrunner Freight is seeking an OS&D Technician to own end-to-end resolution of lost or damaged freight in a high-volume Commerce, CA service center. You’ll investigate, disposition, and document outcomes to support billing, claims, and performance metrics.

The role requires 2+ years in OS&D or freight operations, strong communication skills, and proficiency with MS Office and AS/400 systems. Onsite work with a comprehensive benefits package is provided.