OS&D Product Lead - Inventory & Claims Recovery

Nordstrom; Seattle (WA); On-site; USD 142,000 - 221,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom is seeking a Senior Product Manager to own the OS&D exception management roadmap across the inbound supply chain. You will lead product discovery, define the MVP, and work with engineering and operations to deliver prioritized features that reduce disputes and improve inventory accuracy.

You will partner with executive leadership and cross‑functional teams to ground requirements in operational reality, quantify claims recovery gains, and establish measurable success KPIs for ongoing

Qualifications

• Minimum 5 years’ experience in product management, technology, or operations.
• Strong understanding of warehouse management systems and inbound supply chain operations.
• Ability to set a compelling product vision and multi‑year roadmap.

Responsibilities

• Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain.
• Lead product and technical discovery, driving MVP scope and prioritized execution.
• Partner with supply chain and transportation to ground requirements in operational reality.
• Build business cases quantifying claims recovery, chargeback reduction, and labor savings.
• Drive prioritization and alignment across engineering and operations.

Skills

Product management

Strategic vision

Execution

Analytical skills

Communication

Collaboration

Warehouse management systems

Job description

Nordstrom is seeking a Senior Product Manager to own the OS&D exception management roadmap across the inbound supply chain. You will lead product discovery, define the MVP, and work with engineering and operations to deliver prioritized features that reduce disputes and improve inventory accuracy.

You will partner with executive leadership and cross‑functional teams to ground requirements in operational reality, quantify claims recovery gains, and establish measurable success KPIs for ongoing