Senior Product Manager - Overages, Shortages & Damages

Nordstrom; Seattle (WA); On-site; USD 142,000 - 221,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom is seeking a Senior Product Manager to own the OS&D exception management roadmap across the inbound supply chain. You will lead product discovery, define the MVP, and work with engineering and operations to deliver prioritized features that reduce disputes and improve inventory accuracy.

You will partner with executive leadership and cross‑functional teams to ground requirements in operational reality, quantify claims recovery gains, and establish measurable success KPIs for ongoing

Qualifications

• Minimum 5 years’ experience in product management, technology, or operations.
• Strong understanding of warehouse management systems and inbound supply chain operations.
• Ability to set a compelling product vision and multi‑year roadmap.

Responsibilities

• Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain.
• Lead product and technical discovery, driving MVP scope and prioritized execution.
• Partner with supply chain and transportation to ground requirements in operational reality.
• Build business cases quantifying claims recovery, chargeback reduction, and labor savings.
• Drive prioritization and alignment across engineering and operations.

Skills

Product management

Strategic vision

Execution

Analytical skills

Communication

Collaboration

Warehouse management systems

Job description

Job Description

The Senior Product Manager is a key member of the Nordstrom Inventory Product Management team, responsible for establishing and executing against a strategic capability roadmap for OS&D (Overages, Shortages & Damages) – Nordstrom's end-to-end exception management capability across the inbound supply chain. This role plays a critical function in unlocking carrier claims recovery, reducing vendor chargeback disputes, eliminating manual paper-based workflows, and improving inventory accuracy across the receiving network.

The Senior Product Manager will develop a strategic roadmap, in partnership with executive leadership, and cross‑functional teams and execute against it. To accomplish that, the product manager will plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production — all while ensuring stakeholder and strategic alignment.

A day in the life…

• Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain


• Lead product and technical discovery - driving aligned MVP scope, delivery estimates, and prioritized execution


• Partner with supply chain and transportation partners to ground product requirements in operational reality


• Build business cases with finance and business partners that quantify claims recovery, chargeback dispute reduction, and labor savings


• Drive prioritization and alignment across cross‑functional business and technology stakeholders, including engineering and operations


• Define product requirements, process flows, data schemas, and system integration specifications in alignment with north star architecture


• Define and measure KPIs for product features — claims recovery, time‑to‑resolution, dispute reduction, and elimination of manual workflows — and support ongoing system health

You own this if you have…

• Experience: Minimum 5 years’ experience in product management, technology, or operations


• Technical & Domain Expertise: Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D / exception management


• Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi‑year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming


• Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog


• Analytical Skills: Ability to define, measure and analyze processes to identify improvement opportunities


• Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross‑functional relationships and drive alignment across engineering, supply chain, and transportation — up to executive leadership

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away


• Life Insurance and Disability


• Merchandise Discount and EAP Resources

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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