OS&D Coordinator

Hirschbach; Dubuque (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hirschbach Motor Lines in Dubuque, IA seeks an OS&D Coordinator to control losses after cargo-related events, coordinating with drivers, customers, and the Claims Administrator to understand freight exceptions and resolve issues in line with customer expectations.

The role includes taking OS&D calls, maintaining claim files, entering data into AS400, and collaborating with Risk Manager and drivers to handle exceptions throughout the work week.

Qualifications

• Experience with OS&D processes and freight claims.
• Strong oral and written communication skills.
• Ability to prioritize tasks during crises.
• AS400 experience is preferred.

Responsibilities

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Collaborating with drivers and customers on OS&D matters that occur during the week.
• Working with the Claims Administrator and Risk Manager to handle OS&D situations efficiently.
• Other duties as assigned by management.

Tools

MS Office Suite

AS400

Job description

The OS&DCoordinatoris responsible forcontrolling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS & D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solutionin accordance withcustomer expectations.

Essential Duties

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating andmaintainingclaim files for OS&D issues.
• Enteringclaim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager toeffectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Schedule: Monday - Friday; 8am-5pm

Education & Experience

• Experience with MS Office Suite, including Word,Exceland PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously
• Previousindustry experience using AS400 is preferred

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.