Dedicated Account Manager

Hirschbach; Bedford (Bedford County); On-site; USD 60,000 - 90,000; Full time

Job summary

The Dedicated Account Manager role with Hirschbach Motor Lines involves on-site support at a customer's distribution center, delivering exceptional service and driving account growth. The position emphasizes nurturing long-term relationships, strategic planning, and cross-functional collaboration to meet KPIs and client needs.

Various levels exist depending on experience, with autonomy to manage complex accounts, identify opportunities, and present performance-driven reports.

Qualifications

• 2-5 years of experience in account management or a client-facing role.
• Strong understanding of sales processes, customer service, and account growth strategies.
• Ability to handle client escalations and build long-term relationships.

Responsibilities

• Provide on-site support to an assigned customer ensuring satisfaction and retention
• Develop strategic plans to grow the account and meet KPIs
• Collaborate with cross-functional teams to execute client requirements and deliverables
• Monitor performance metrics and provide proactive solutions to meet client expectations
• Handle escalated issues and provide timely resolutions
• Generate and present reports on account health, growth, and performance

Skills

Account management

Client relationships

Sales processes

Customer service

Education

2-5 years experience in account management

Job description

The Dedicated Account Manager is responsible for managing and nurturing long-term relationships with clients, ensuring exceptional service, and driving account growth. The role varies across levels based on experience and complexity of accounts managed. Each level reflects increased responsibility in client relationships, strategic planning, and account growth.

The Dedicated Account Manager II takes on more complex accounts and is expected to handle client relationships with greater autonomy. This role requires the ability to identify client needs, propose solutions, and manage projects to improve account performance.

• Provide on-site support to an assigned customer ensuring satisfaction and retention
• Develop strategic plans to grow the account and meet KPIs
• Collaborate with cross-functional teams to execute client requirements and deliverables
• Monitor performance metrics and provide proactive solutions to meet client expectations
• Handle escalated issues and provide timely resolutions
• Generate and present reports on account health, growth, and performance

Education & Experience:

• 2-5 years of experience in account management or a client-facing role
• Strong understanding of sales processes, customer service, and account growth strategies
• Ability to handle client escalations and build long-term relationships

Work Environment/Schedule:

This role will work on-site at our customers distribution center office. The shift will be either 6pm to 6am or 7pm to 7am working four (4) days and then off four (4) days.

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.