OS&D Coordinator

Hirschbach Motor Lines, LLC; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Hirschbach Motor Lines, LLC in Dubuque, IA is seeking an OS&D Coordinator to control losses after cargo events and protect the company from financial risk. You will interview drivers and customers to understand freight exceptions and work toward solutions aligned with customer expectations.

Responsibilities include taking OS&D calls during business hours, coordinating with the Claims Administrator and Risk Manager, creating and maintaining claim files, entering data into AS400, and collaborating

Qualifications

• Excellent oral and written communications skills.
• Ability to get detailed information during a time of crisis.
• Ability to effectively prioritize functions continuously.

Responsibilities

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Skills

Excellent communication

Crisis information gathering

Prioritization

Tools

AS400

MS Office

Job description

The OS&DCoordinatoris responsible forcontrolling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS & D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solutionin accordance withcustomer expectations.

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating andmaintainingclaim files for OS&D issues.
• Enteringclaim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager toeffectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Schedule: Monday - Friday; 8am-5pm

Education & Experience:

• Experience with MS Office Suite, including Word,Exceland PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously
• Previousindustry experience using AS400 is preferred

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment.

We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.