OS&D Claims & Crisis Response Coordinator

Socket.dev; Dubuque (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hirschbach Motor Lines, a leading refrigerated carrier headquartered in Dubuque, Iowa, seeks an OS&D Coordinator to control losses after cargo events and to work with drivers and customers to resolve exceptions in line with customer expectations.

Primary duties include handling OS&D calls, coordinating with claims administrators, and maintaining claim files. Strong MS Office and AS400 experience are preferred, with opportunities to contribute to risk management initiatives.

Qualifications

• Experience with MS Office Suite, including Word, Excel and PowerPoint.
• Excellent oral and written communications skills.
• Ability to get detailed information during a time of crisis.
• Ability to effectively prioritize functions continuously.
• Previous industry experience using AS400 is preferred.

Responsibilities

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Skills

MS Office Suite

Communication skills

AS400 experience

Tools

AS400

Job description

Hirschbach Motor Lines, a leading refrigerated carrier headquartered in Dubuque, Iowa, seeks an OS&D Coordinator to control losses after cargo events and to work with drivers and customers to resolve exceptions in line with customer expectations.

Primary duties include handling OS&D calls, coordinating with claims administrators, and maintaining claim files. Strong MS Office and AS400 experience are preferred, with opportunities to contribute to risk management initiatives.