OS&D Claims Analyst — Cargo (2nd Shift)

Lineage; Oregon; Hybrid; USD 75,000 - 136,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

Minimum 7 holidays

Job summary

Lineage is seeking an OS&D Claims Specialist in the United States (Oregon) to address overages, shortages, damages, and related costs. You will research root causes, determine resolutions, and communicate findings to management, ensuring policy compliance and accurate record-keeping.

You will collaborate with logistics, warehouse operations, and customers, collect evidence, handle after-hours calls, generate reports, and help identify trends to mitigate future OS&Ds.

Qualifications

• 3 years perishable commodity OS&D/cargo claims experience or the equivalent length of time in customer service within the transportation industry.
• Carmack Amendment knowledge is strongly preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient computer skills including Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Excellent problem-solving skills and attention to detail
• Effective time management skills and the ability to self-prioritize workload.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality

Responsibilities

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, associated documents, evidence, and dispositions.
• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.
• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
• Generate OS&D reports and data entry.
• Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds
• Professional communication etiquette
• Participates in proactive team efforts to achieve departmental and company goals.

Skills

OS&D claims

Carmack Amendment knowledge

CCP certification

Interpersonal skills

Time management

Problem solving

Self-prioritize workload

Team orientation

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is seeking an OS&D Claims Specialist in the United States (Oregon) to address overages, shortages, damages, and related costs. You will research root causes, determine resolutions, and communicate findings to management, ensuring policy compliance and accurate record-keeping.

You will collaborate with logistics, warehouse operations, and customers, collect evidence, handle after-hours calls, generate reports, and help identify trends to mitigate future OS&Ds.