OS&D Cargo Claims Specialist — Evening Shift

Lineage; United States; Remote; USD 75,000 - 136,000; Full time

Job summary

Lineage is seeking a detail-oriented claims analyst to address overages, shortages, and damages in customer shipments. You will collect evidence, investigate OS&D claims, maintain records, and collaborate with logistics and partners to drive timely resolutions.

The role requires strong communication, problem-solving, and time management skills in a fast-paced environment. Second-shift with on-call weekends may be involved, with a focus on accuracy and regulatory compliance.

Qualifications

• High School diploma or GED.
• 3 years perishable commodity OSD/cargo claims experience or the equivalent length of time in customer service within the transportation industry.
• Carmack Amendment knowledge is strongly preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Excellent problem-solving skills and attention to detail
• Effective time management skills and the ability to self-prioritize workload.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality

Responsibilities

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, associated documents, evidence, and dispositions.
• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.
• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
• Generate OS&D reports and data entry.
• Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds
• Professional communication etiquette
• Participates in proactive team efforts to achieve departmental and company goals.

Skills

Carmack Amendment knowledge

Interpersonal skills

Communication skills

Time management

Problem solving

Team mentality

Education

High School diploma or GED

Certified Claims Processor (CCP) preferred

Carmack Amendment knowledge (certification)

Tools

Microsoft Office Suite

Job description

Lineage is seeking a detail-oriented claims analyst to address overages, shortages, and damages in customer shipments. You will collect evidence, investigate OS&D claims, maintain records, and collaborate with logistics and partners to drive timely resolutions.

The role requires strong communication, problem-solving, and time management skills in a fast-paced environment. Second-shift with on-call weekends may be involved, with a focus on accuracy and regulatory compliance.