OS&D Cargo Claims Specialist — Second Shift

Lineage; Irvine (CA); On-site; USD 75,000 - 136,000; Full time

Job summary

Lineage is seeking a detail-oriented OS&D Claims Specialist to manage claims related to overages, shortages, and damages in a second-shift role in California. You will gather evidence, investigate cargo claims, and maintain comprehensive records to support timely resolutions.

The ideal candidate has experience in perishable commodity OS&D or related transportation claims, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Perishable commodity OS&D/cargo claims experience or equivalent customer service within transportation
• Strong communication and interpersonal skills across all levels of the organization
• Proficiency with Microsoft Office and data entry
• Attention to detail and effective time management
• Carmack Amendment knowledge is preferred; CCP certification preferred

Responsibilities

• Capture data related to overages, shortages, damages, and unexpected fees.
• Collect evidence for cargo handling, including documents, images, and verbal communication.
• Investigate product claims from customers, shippers, and consignees.
• Maintain records of claims, documents, evidence, and dispositions.
• Coordinate with logistics, warehouse operations, partners, and customers to provide timely information and determine dispositions.
• Take after-hours calls to assist operations and customers with shipment issues.
• Generate OS&D reports and perform data entry.
• Collaborate with other departments to identify trends and mitigate future OS&Ds.
• Maintain professional communication etiquette and contribute to team goals.

Skills

OS&D claims

Interpersonal skills

Problem solving

Time management

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is seeking a detail-oriented OS&D Claims Specialist to manage claims related to overages, shortages, and damages in a second-shift role in California. You will gather evidence, investigate cargo claims, and maintain comprehensive records to support timely resolutions.

The ideal candidate has experience in perishable commodity OS&D or related transportation claims, strong communication skills, and proficiency with Microsoft Office.