Cargo Claims Specialist

Lineage; Irvine (CA); On-site; USD 75,000 - 136,000; Full time

Job summary

Lineage is seeking a detail-oriented OS&D Claims Specialist to manage claims related to overages, shortages, and damages in a second-shift role in California. You will gather evidence, investigate cargo claims, and maintain comprehensive records to support timely resolutions.

The ideal candidate has experience in perishable commodity OS&D or related transportation claims, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Perishable commodity OS&D/cargo claims experience or equivalent customer service within transportation
• Strong communication and interpersonal skills across all levels of the organization
• Proficiency with Microsoft Office and data entry
• Attention to detail and effective time management
• Carmack Amendment knowledge is preferred; CCP certification preferred

Responsibilities

• Capture data related to overages, shortages, damages, and unexpected fees.
• Collect evidence for cargo handling, including documents, images, and verbal communication.
• Investigate product claims from customers, shippers, and consignees.
• Maintain records of claims, documents, evidence, and dispositions.
• Coordinate with logistics, warehouse operations, partners, and customers to provide timely information and determine dispositions.
• Take after-hours calls to assist operations and customers with shipment issues.
• Generate OS&D reports and perform data entry.
• Collaborate with other departments to identify trends and mitigate future OS&Ds.
• Maintain professional communication etiquette and contribute to team goals.

Skills

OS&D claims

Interpersonal skills

Problem solving

Time management

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

ESSESSENTIAL DUTIES AND RESPONSIBILITIES

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, associated documents, evidence, and dispositions.
• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.
• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
• Generate OS&D reports and data entry.
• Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds
• Professional communication etiquette
• Participates in proactive team efforts to achieve departmental and company goals.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED.
• 3 years perishable commodity OSD/cargo claims experience or the equivalent length of time in customer service within the transportation industry.
• Carmack Amendment knowledge is strongly preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Excellent problem-solving skills and attention to detail
• Effective time management skills and the ability to self-prioritize workload.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality

Work Schedule & Availability Requirements

This position is a second-shift role, with regular working hours from 1:30 PM to 10:00 PM. In addition to the standard schedule, this role requires on-call availability one weekend per month, covering both Saturday and Sunday. Candidates must be able to accommodate these scheduling requirements.

Pay Range:$75,400.00 - $135,600.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Equal Employment Opportunity Statement

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.