Patient Service Representative (PSR), Orthopedics Clinic

295 Aurora Advanced Healthcare, Inc.; Milwaukee (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid Time Off

Job summary

Advocate Health Care in Milwaukee, WI, is seeking a Patient Service Representative for the Aurora Medical Group ambulatory care team. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience.

Responsibilities include patient services, billing, and medical records management. A high school diploma and 1–2 years of customer service experience are required, with healthcare clerical experience preferred for this busy clinic.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.
• Previous clerical experience in healthcare preferred for this busy fast-paced clinic.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or calling for information on tests, procedures, bills or referrals.
• Billing Services: Enters billing information at time of service and follows up on missing information.
• Medical Record Services: Maintains accurate and timely medical records per practice standards.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Department: 02408 AAH ASLMC: Ste 370 Ortho - Surgery: Orthopedics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, Full Time, 1st shift either 8:30-5 or 8:00-4:30 Pay Range: $19.80 - $29.70 Where You Will Work: Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients. Previous clerical experience in healthcare preferred for this busy fast-paced clinic.

What You’ll Do

Schedule: Monday-Friday, 1st shift, scheduled hours are generally either 8:30am-5pm or 8:00am-4:30pm - Full time, approximately 40 hours per week. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 370- Milwaukee, WI The Orthopedics Clinic at Aurora’s St. Luke’s Medical Center features some of the nation’s best and most respected orthopedic experts and serve patients seeking care for hip or knee joint replacement, shoulder surgery, arthritis, musculoskeletal care and more. Our orthopedic doctors provide surgical and nonsurgical treatments for all types of orthopedic conditions. Be a part of this fantastic team! Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help.
• For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
• Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Additional Information

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care