Patient Service Representative (PSR), Orthopedics Clinic

Aurora Health Care; Milwaukee (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and help ensure a seamless, compassionate experience daily.

As a key ambulatory care team member, you will handle patient services, billing data entry, and medical records duties in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers/patients.
• Previous healthcare clerical experience preferred.

Responsibilities

• Provide efficient, high-quality patient services at appointments and information requests.
• Enter billing information at the time of service and follow up on missing information.
• Maintain accurate and timely medical records.

Skills

Customer service

Healthcare clerical

Communication with patients

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.
• Previous clerical experience in healthcare preferred for this busy fast-paced clinic.

What You’ll Do

Schedule: Monday-Friday, 1st shift, scheduled hours are generally either 8:30am-5pm or 8:00am-4:30pm - Full time, approximately 40 hours per week.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 370- Milwaukee, WI

The Orthopedics Clinic at Aurora’s St. Luke’s Medical Center features some of the nation’s best and most respected orthopedic experts and serve patients seeking care for hip or knee joint replacement, shoulder surgery, arthritis, musculoskeletal care and more. Our orthopedic doctors provide surgical and nonsurgical treatments for all types of orthopedic conditions. Be a part of this fantastic team!

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.