Orthopedics Patient Access & Scheduling Pro

Socket.dev; Nashville (TN); On-site; USD 25,000 - 34,000; Full time

Job summary

Vanderbilt Health is seeking a front desk associate for Vanderbilt Orthopaedics in Nashville. The role supports patient flow before, during, and after appointments, handling check-in/out, scheduling, and insurance updates with a focus on service quality.

Responsibilities include greeting patients, collecting payments, and maintaining a tidy reception area while adapting to varying daily volumes and coordinating with clinical staff to ensure smooth patient experiences.

Qualifications

• Prior experience in a health-system front desk is preferred.
• Strong customer service and communication skills.
• Ability to manage high-volume patient flow.
• Knowledge of insurance updates and payment collection.

Responsibilities

• Checks in and checks out patients.
• Schedules appointments through clinical communication or direct request.
• Creates a positive first impression through excellent customer service.
• Ensures point-of-service collections are processed.
• Manages the reception area and maintains an organized front desk; communicates updates to patients.
• Additional duties may be assigned as needed.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Tools

EMR Systems

Appointment Scheduling Software

Job description

Vanderbilt Health is seeking a front desk associate for Vanderbilt Orthopaedics in Nashville. The role supports patient flow before, during, and after appointments, handling check-in/out, scheduling, and insurance updates with a focus on service quality.

Responsibilities include greeting patients, collecting payments, and maintaining a tidy reception area while adapting to varying daily volumes and coordinating with clinical staff to ensure smooth patient experiences.