Orthopedics Patient Experience Coordinator

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 31,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center’s Vanderbilt Orthopaedics division seeks a patient service specialist to support front desk operations in Nashville. The role handles patient check-in/out, schedules appointments, processes insurance updates, and ensures smooth check-in/out flow with a friendly, customer-focused approach.

The position, Monday–Friday with PRN as needed, emphasizes accurate patient documentation, reliable phone support, and cash handling while contributing to a team delivering

Qualifications

• Provides service to patients with regular guidance in pre-appointment, during or post appointment interactions.
• Schedules appointments through clinical communications or direct requests.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and maintains orderly appearance; ensures accountability of each patient check‑in; communicates appointment updates.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check‑in; proactively communicates appointment updates with patients.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center’s Vanderbilt Orthopaedics division seeks a patient service specialist to support front desk operations in Nashville. The role handles patient check-in/out, schedules appointments, processes insurance updates, and ensures smooth check-in/out flow with a friendly, customer-focused approach.

The position, Monday–Friday with PRN as needed, emphasizes accurate patient documentation, reliable phone support, and cash handling while contributing to a team delivering