Orthopedics Patient Access Lead — Team & Process Mentor

VCU Health; Virginia; On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health in Tappahannock, VA seeks a Patient Access Supervisor for Orthopedics to manage daily operations in a fast-paced clinic. You will oversee registration, scheduling, and insurance verification while guiding staff performance and patient service standards.

The role requires healthcare scheduling experience, knowledge of medical terminology and insurance, and supervisory capabilities. Ability to work off-shifts or weekends may be needed.

Qualifications

• Two years of patient scheduling/registration experience in healthcare.
• Knowledge of medical terminology and insurance processes.
• Experience with MS Office and email/calendaring.
• One year or more of supervisory experience preferred.

Responsibilities

• Oversee department operations and staff in patient access.
• Coordinate workload distribution and staff scheduling.
• Monitor performance and implement process improvements.
• Ensure consistent patient service and liaison with other departments.
• Address urgent issues and manage regulatory/compliance matters.

Skills

Patient scheduling

Medical terminology

Insurance knowledge

Staff supervision

Education

Associate degree in Healthcare Administration

Bachelor's in Business or related field

Tools

Microsoft Office

EMR systems

Email/calendaring

Job description

VCU Health in Tappahannock, VA seeks a Patient Access Supervisor for Orthopedics to manage daily operations in a fast-paced clinic. You will oversee registration, scheduling, and insurance verification while guiding staff performance and patient service standards.

The role requires healthcare scheduling experience, knowledge of medical terminology and insurance, and supervisory capabilities. Ability to work off-shifts or weekends may be needed.