Patient Access Supervisor - Orthopedics - Tappahannock

VCU Health; Virginia; On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health in Tappahannock, VA seeks a Patient Access Supervisor for Orthopedics to manage daily operations in a fast-paced clinic. You will oversee registration, scheduling, and insurance verification while guiding staff performance and patient service standards.

The role requires healthcare scheduling experience, knowledge of medical terminology and insurance, and supervisory capabilities. Ability to work off-shifts or weekends may be needed.

Qualifications

• Two years of patient scheduling/registration experience in healthcare.
• Knowledge of medical terminology and insurance processes.
• Experience with MS Office and email/calendaring.
• One year or more of supervisory experience preferred.

Responsibilities

• Oversee department operations and staff in patient access.
• Coordinate workload distribution and staff scheduling.
• Monitor performance and implement process improvements.
• Ensure consistent patient service and liaison with other departments.
• Address urgent issues and manage regulatory/compliance matters.

Skills

Patient scheduling

Medical terminology

Insurance knowledge

Staff supervision

Education

Associate degree in Healthcare Administration

Bachelor's in Business or related field

Tools

Microsoft Office

EMR systems

Email/calendaring

Job description

Patient Access Supervisor - Orthopedics - Tappahannock### Patient Access Supervisor - Orthopedics - TappahannockApply: Tappahannock, VA: Full time: Posted Today: R46783The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure efficient and effective operations. This may include a combination of some or all the following: reception; insurance verification; patient scheduling; patient registration; and co-pay/co-insurance collection. The Patient Access Supervisor supervises registration/scheduling staff. This role optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance. The Patient Access Supervisor monitors and maintains performance improvement results. This role ensures all staff exhibit patient service expectations consistently.**Licensure, Certification, or Registration Requirements for Hire**: N/A **Licensure, Certification, or Registration Requirements for continued employment:** N/A **Experience REQUIRED:**Two(2) years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor's office, medical practice, etc.) Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring **Experience PREFERRED:**One (1) or more years of previous supervisor/management experience **Education/training REQUIRED:** Associate Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience may be considered in lieu of education. **Education/training PREFERRED:** Completion of medical terminology and/or other healthcare related coursesBachelor's Degree in Business, Accounting or closely related field from an accredited program **Independent action(s) required:** Supervises assigned staff and daily operations of area(s) and evaluates performance. Coordinates and delegates daily work assignments. Monitors workflow and makes alterations, as needed. Serves as contact and liaison with other departments. Identifies and implements process change to improve patient services and staff productivity. Partners with management to address issues that require immediate attention, i.e. policies violations, conflicts of a sensitive nature or that would be considered unusual in nature. Job duties may include the access to and/or contact with medications and related supplies. **Supervisory responsibilities** (if applicable): Hires, trains, and mentors assigned staff. Approves/denies leave request. Evaluates performance of all FTEs. Participates in disciplinary actions. Manages/oversees other areas in the absence of the Manager. Keeps employees abreast of priorities, activities and procedural/policies changes. Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services. Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes. **Additional position requirements:** Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs. May be considered part of essential staffing, depending on the assigned area. **Age Specific groups served:** N/A **Physical Requirements** (includes use of assistance devices as appropriate): Physical - Lifting less than 20 lbs. Activities: Prolonged sitting, Walking (distance) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent changeCompensation Range$21.46 - $33.26Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. DaysEEO Employer/Disabled/Protected Veteran