Orthopedics Office Assistant — Patient Care & Admin (FT)

AdventHealth; Country Ridge (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a full-time front desk / medical office support role. The position handles patient check-in, appointment scheduling, and basic medical record processing to support the care team.

Responsibilities include collecting insurance information, obtaining authorizations, and ensuring timely communication with patients and departments. Prior experience preferred; high school diploma required.

Qualifications

• 1+ years related experience (Preferred)
• High School Grad or Equiv (Required)

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient’s appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Hendersonville, NC is seeking a full-time front desk / medical office support role. The position handles patient check-in, appointment scheduling, and basic medical record processing to support the care team.

Responsibilities include collecting insurance information, obtaining authorizations, and ensuring timely communication with patients and departments. Prior experience preferred; high school diploma required.