Orthopedics & Spine Office Assistant (Day Shift)

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Hendersonville is seeking a patient-facing administrative clerk to support daily operations. You will greet patients, collect documents, schedule appointments, and verify insurance coverage in a fast-paced clinic environment.

The role requires a High School diploma and 1+ year related experience; benefits start from day one. The schedule is Mon-Fri 8am-5pm at Henderson Crossing, Hendersonville, NC.

Qualifications

• High school diploma or equivalent required.
• 1+ year related experience preferred.
• Good interpersonal and organizational skills.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Diploma or equivalent

1+ years related experience

Job description

AdventHealth Hendersonville is seeking a patient-facing administrative clerk to support daily operations. You will greet patients, collect documents, schedule appointments, and verify insurance coverage in a fast-paced clinic environment.

The role requires a High School diploma and 1+ year related experience; benefits start from day one. The schedule is Mon-Fri 8am-5pm at Henderson Crossing, Hendersonville, NC.