Orthopedics & Spine Front Desk Admin (Full-Time)

1103 Team Member Services; United States; On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a friendly Patient Access Clerk to join our team. You will greet patients, schedule appointments, verify insurance, collect copays and payments, and help obtain and distribute medical records to support patient care.

A high school diploma and 1+ year of related experience are preferred. Day shift, Monday through Friday, with a focus on accuracy, courteous service, and adherence to department policies.

Qualifications

• High School Grad or Equiv [Required]
• Field of Study: N/A
• Work Experience: 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Skills

Customer service

Medical office experience

Communication

Education

High School Diploma or Equivalent

Job description

AdventHealth in Hendersonville, NC is seeking a friendly Patient Access Clerk to join our team. You will greet patients, schedule appointments, verify insurance, collect copays and payments, and help obtain and distribute medical records to support patient care.

A high school diploma and 1+ year of related experience are preferred. Day shift, Monday through Friday, with a focus on accuracy, courteous service, and adherence to department policies.