Orthopedics Office Assistant: Patient Scheduling & Records

1103 Team Member Services; Louisville (CO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a patient services professional to facilitate medical record requests, greet patients, and support daily clinic operations in Hendersonville, NC. The role requires attention to policy, accurate documentation, and timely communication with patients and staff.

Requirements include a high school diploma or equivalent and at least 1 year of related experience preferred. The position offers competitive pay and benefits with a Christian mission focus.

Qualifications

• High school diploma or equivalent required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth is seeking a patient services professional to facilitate medical record requests, greet patients, and support daily clinic operations in Hendersonville, NC. The role requires attention to policy, accurate documentation, and timely communication with patients and staff.

Requirements include a high school diploma or equivalent and at least 1 year of related experience preferred. The position offers competitive pay and benefits with a Christian mission focus.