Ortho & Spine Office Coordinator

AdventHealth; Asheville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health support

Pet benefits

Job summary

AdventHealth in Asheville, NC is seeking a front desk/patient access specialist to greet patients, verify insurance, collect payments, and schedule appointments. The role supports medical record requests and daily closing procedures while ensuring patient privacy and a welcoming environment.

The position requires a High School diploma or equivalent and 1+ years of related experience. It offers a day shift, full-time schedule, and benefits for you and your family.

Qualifications

• High School Grad or Equiv required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient’s appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Asheville, NC is seeking a front desk/patient access specialist to greet patients, verify insurance, collect payments, and schedule appointments. The role supports medical record requests and daily closing procedures while ensuring patient privacy and a welcoming environment.

The position requires a High School diploma or equivalent and 1+ years of related experience. It offers a day shift, full-time schedule, and benefits for you and your family.