Orthopedics Front Desk Leader: Scheduling & Billing

Montefiore Hudson Valley Collaborative; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Montefiore is seeking a Senior Clerk for the Department of Orthopaedics to greet patients at the front desk, process arrivals and checkouts, collect co-pays and schedule follow-ups. The role involves insurance verification, posting charges, and coordinating diagnostic tests, with documentation in C-EMR and related systems.

It may require coverage at other orthopaedic sites and some leadership responsibilities.

Qualifications

• High School Diploma or equivalent.
• One year of clerical experience.
• Excellent computer skills with the ability to navigate the internet and multiple medical systems.
• Knowledge of medical terminology.
• Ability to operate automated office equipment and utilize PC-based software for office applications.
• Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.

Responsibilities

• Greet patients and perform arrival and checkout procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow-up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Responsible for scheduling all diagnostic tests for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent information required. All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.

Skills

Customer service

Communication skills

Computer skills

Education

High School Diploma or equivalent

Tools

C-EMR

C-EMP

Job description

Montefiore is seeking a Senior Clerk for the Department of Orthopaedics to greet patients at the front desk, process arrivals and checkouts, collect co-pays and schedule follow-ups. The role involves insurance verification, posting charges, and coordinating diagnostic tests, with documentation in C-EMR and related systems.

It may require coverage at other orthopaedic sites and some leadership responsibilities.