Senior Clerk-Wakefield

3000 Montefiore Medical Center; New York (NY); On-site; USD 58,000 - 60,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks a Senior Clerk for the Orthopaedics department. You will greet patients, handle check-in/out, collect co-pays, post charges and schedule follow-ups. The role emphasizes top-notch customer service in a busy environment.

Responsibilities include insurance verification, referrals, document coding in C-EMR, and coordinating transport and diagnostics. Evening/weekend coverage may be required as operationally needed.

Qualifications

• High school diploma or equivalent required.
• One year of clerical experience preferred.
• Excellent computer skills across multiple medical systems.
• Knowledge of medical terminology helpful.
• Ability to operate automated office equipment and standard software.
• Strong customer relations and communication skills.

Responsibilities

• Greet patients at front desk and assist with check-in/out.
• Notify physician support staff of patient arrivals.
• Enter charges and schedule follow-up appointments.
• Verify insurance coverage for patients not yet verified.
• Collect referrals or authorization numbers as needed.
• Reconcile arrived patients with charges posted in billing.
• Explain current charges and arrange payments as required.
• Answer telephone inquiries professionally.
• Schedule diagnostics that don't require authorizations.
• Document patient encounters in C-EMR and related systems.
• Scan medical documents including referrals into the EMR.
• Assist patients at all times and coordinate transportation when needed.
• Process alerts and flags in the system promptly.
• May cover other Orthopaedic sites based on needs.
• Schedule Monday–Friday 9:00 AM–5:30 PM; weekends may be required.

Skills

Clerical experience

Customer service

Computer literacy

Medical terminology

Education

High School Diploma or equivalent

Tools

C-EMR

Medical billing software

PC-based software

Job description

City/State: Bronx, New York

Grant Funded: No

Department: ORTHO SRG - Metro A OPS

Bargaining Unit: 1199

Work Shift: Day

Work Days: MON-FRI

Scheduled Hours: 9 AM-5:30 PM

Scheduled Daily Hours: 7.5 HOURS

Hourly Rate: $29.94

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

The Senior Clerk for the Department of Orthopaedics greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.

RESPONSIBILITIES:

• Greet patients and perform arrival and check-out procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
• Responsible for scheduling all diagnostic test for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent informatin required.
• All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.
• This positions may require coverage at other Orthopaedic sites, based on Operational needs.
• Schedule - M-F 9am-5:30pm, Weekends required based on operational needs.

REQUIREMENTS:

• High School Diploma or equivalent, One year clerical experience.
• Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.
• Knowledge of medical or equally complex terminology.
• Ability to operate automated office equipment and utilize PC based software for office applications.
• Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.

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