Orthopedics Front Desk & Billing Specialist

3000 Montefiore Medical Center; New York (NY); On-site; USD 58,000 - 60,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks a Senior Clerk for the Orthopaedics department. You will greet patients, handle check-in/out, collect co-pays, post charges and schedule follow-ups. The role emphasizes top-notch customer service in a busy environment.

Responsibilities include insurance verification, referrals, document coding in C-EMR, and coordinating transport and diagnostics. Evening/weekend coverage may be required as operationally needed.

Qualifications

• High school diploma or equivalent required.
• One year of clerical experience preferred.
• Excellent computer skills across multiple medical systems.
• Knowledge of medical terminology helpful.
• Ability to operate automated office equipment and standard software.
• Strong customer relations and communication skills.

Responsibilities

• Greet patients at front desk and assist with check-in/out.
• Notify physician support staff of patient arrivals.
• Enter charges and schedule follow-up appointments.
• Verify insurance coverage for patients not yet verified.
• Collect referrals or authorization numbers as needed.
• Reconcile arrived patients with charges posted in billing.
• Explain current charges and arrange payments as required.
• Answer telephone inquiries professionally.
• Schedule diagnostics that don't require authorizations.
• Document patient encounters in C-EMR and related systems.
• Scan medical documents including referrals into the EMR.
• Assist patients at all times and coordinate transportation when needed.
• Process alerts and flags in the system promptly.
• May cover other Orthopaedic sites based on needs.
• Schedule Monday–Friday 9:00 AM–5:30 PM; weekends may be required.

Skills

Clerical experience

Customer service

Computer literacy

Medical terminology

Education

High School Diploma or equivalent

Tools

C-EMR

Medical billing software

PC-based software

Job description

Montefiore Medical Center in Bronx, NY seeks a Senior Clerk for the Orthopaedics department. You will greet patients, handle check-in/out, collect co-pays, post charges and schedule follow-ups. The role emphasizes top-notch customer service in a busy environment.

Responsibilities include insurance verification, referrals, document coding in C-EMR, and coordinating transport and diagnostics. Evening/weekend coverage may be required as operationally needed.