Orthopedics Clinic Front Office and Patient Care Specialist

Salem Health; Salem (OR); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Tuition assistance

Professional development opportunities

Résumé du poste

Salem Health Orthopedics Clinic is seeking a Medical Office Assistant to support scheduling, registration, and patient communication in a fast-paced orthopedic setting. You will verify insurance, collect co-pays, manage referrals, and prepare records, all while upholding HIPAA standards and delivering compassionate service in a collaborative team.

You will greet patients, handle calls, schedule efficiently, and verify orders with accuracy.

Qualifications

• High school diploma or equivalent required; five years in healthcare setting preferred.
• Experience with EPIC or similar electronic medical record systems is preferred.
• Strong communication and organizational skills essential.
• Ability to handle multiple tasks in a busy clinic environment.

Responsabilités

• Greet patients and visitors with a warm, professional manner.
• Handle telephone communications, paging, and message taking clearly.
• Schedule appointments and procedures to minimize wait times and no-shows.
• Complete patient registrations, verify demographics and insurance details.
• Verify physician orders and ensure proper documentation.
• Confirm insurance eligibility and obtain authorizations or referrals as needed.
• Collect co-pays and balances and coordinate with billing for assistance options.
• Prepare, maintain, and retrieve patient records in HIPAA-compliant fashion.
• Communicate follow-up actions during checkout with clear next steps.
• Enter provider charges in Epic and support scheduling template updates.

Connaissances

Interpersonal skills

Customer service

Time management

HIPAA compliance

Office software proficiency

Formation

High school diploma or equivalent

Five years of healthcare setting experience

Outils

EPIC

Description du poste

Salem Health Orthopedics Clinic is seeking a Medical Office Assistant to support scheduling, registration, and patient communication in a fast-paced orthopedic setting. You will verify insurance, collect co-pays, manage referrals, and prepare records, all while upholding HIPAA standards and delivering compassionate service in a collaborative team.

You will greet patients, handle calls, schedule efficiently, and verify orders with accuracy.