Orthopedic Registration & Front Desk Specialist

Charleston Area Medical Center; Elkins (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Charleston Area Medical Center is seeking a Registration Representative for the Orthopedic Clinic at Davis Medical Center. The role focuses on accurate patient registration, insurance verification, and providing a welcoming front-desk experience for patients and families in a busy ambulatory setting.

Responsibilities include scheduling, coordinating care, handling multi-line phone calls, and supporting clinic operations to ensure smooth patient flow and compliant billing.

Qualifications

• Experience in front desk or registration work preferred.
• Strong customer service and interpersonal skills are essential.
• Ability to manage multiple patient needs and maintain accuracy.

Responsibilities

• Obtain and verify patient demographics, insurance, and financial information.
• Schedule, reschedule, and coordinate appointments; handle phone calls and reminders as needed.
• Support front-end financial processes including co-pay collection and deposits.
• Provide courteous, professional care and serve as the first point of contact for patients.

Skills

Customer service

Communication

Multitasking

Organizational skills

Detail oriented

Education

High School Diploma or GED

Job description

Charleston Area Medical Center is seeking a Registration Representative for the Orthopedic Clinic at Davis Medical Center. The role focuses on accurate patient registration, insurance verification, and providing a welcoming front-desk experience for patients and families in a busy ambulatory setting.

Responsibilities include scheduling, coordinating care, handling multi-line phone calls, and supporting clinic operations to ensure smooth patient flow and compliant billing.