Orthopedic Front Desk & Scheduling Specialist

massgeneralbrigham; Waltham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mass General Brigham is seeking a Front Desk Administrator to support our Orthopedic Ambulatory Clinic. You will greet patients, perform check-in/check-out, schedule visits, and help with billing tasks in Epic, ensuring smooth patient flow and accurate record maintenance.

Ideal candidates have 2–3 years office experience, strong communication skills, and proficiency with Office Suite. This role is on site with a focus on exemplary patient service.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and ability to manage non-routine phone calls.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Make patient appointments and maintain appointment records.
• Process patient billing forms and scan documents to Epic.

Skills

Office Suite

Phone system

Communication

Time management

EPIC training

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Front Desk Administrator to support our Orthopedic Ambulatory Clinic. You will greet patients, perform check-in/check-out, schedule visits, and help with billing tasks in Epic, ensuring smooth patient flow and accurate record maintenance.

Ideal candidates have 2–3 years office experience, strong communication skills, and proficiency with Office Suite. This role is on site with a focus on exemplary patient service.