Front Desk Specialist — Orthopedic Clinic

Michigan Orthopaedic Surgeons PLLC; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons PLLC is seeking a Front Desk Representative to greet patients, complete accurate registration, verify insurance and demographics, collect payments, and coordinate follow-up visits. This role supports efficient clinic operations and delivers a seamless patient experience from check-in to check-out.

Ideal candidates have at least 2 years of customer service experience, strong communication and computer skills, and are comfortable working in a fast-paced healthcare

Qualifications

• High school diploma or GED is required.
• At least 2 years of customer service experience.
• Strong communication and organizational skills.
• Proficiency with computers and basic software.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).
• Complete the patient check-out process efficiently and accurately.
• Schedule follow-up appointments according to provider protocols and recommendations.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons PLLC is seeking a Front Desk Representative to greet patients, complete accurate registration, verify insurance and demographics, collect payments, and coordinate follow-up visits. This role supports efficient clinic operations and delivers a seamless patient experience from check-in to check-out.

Ideal candidates have at least 2 years of customer service experience, strong communication and computer skills, and are comfortable working in a fast-paced healthcare