Orthopedic Patient Access Specialist (Call Center)

Veterans in Healthcare; Boston (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a Patient Service Rep for the Ortho Call Center in Boston, MA. This full-time, day-shift role focuses on directing patient access by handling incoming inquiries via calls and emails in a busy call center.

Responsibilities include triaging calls, scheduling appointments, updating patient information, and coordinating with providers to ensure efficient care delivery.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Answer, screen and process a high volume of calls in a professional manner.
• Use phone scripts and guidelines to triage calls and determine appointment type, provider, and urgency.
• Coordinate scheduling with the system, verify demographics, and obtain referrals as needed.

Skills

Call center

Customer service

Bilingual

Typing 40 wpm

Medical terminology

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Web based applications

Job description

Beth Israel Deaconess Medical Center is seeking a Patient Service Rep for the Ortho Call Center in Boston, MA. This full-time, day-shift role focuses on directing patient access by handling incoming inquiries via calls and emails in a busy call center.

Responsibilities include triaging calls, scheduling appointments, updating patient information, and coordinating with providers to ensure efficient care delivery.