Orthopedic Front Office & Claims Leader

Genesis Ortho; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Genesis Orthopedics & Sports Medicine is seeking a Front Office Manager to oversee administrative operations across six outpatient Physical Therapy clinics. This hybrid, full-time role requires claims management leadership, HIPAA-compliant processes, and collaboration with billing, coding, and authorization teams to ensure accurate claim posting and timely follow-up.

You will coach analysts, monitor KPIs, implement process improvements, and help deliver ethical, affordable orthopedic care to

Qualifications

• 3–5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims.
• Hands-on experience leading a claims or AR team in a healthcare setting.
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer denial handling.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Excellent communication and cross-functional collaboration with billing, coding, and management teams.

Responsibilities

• Oversight of daily administrative tasks and front desk operations across 6 PT clinics.
• Review and validate contractual adjustments and payer postings for accuracy.
• Allocate new accounts to analysts from EPIC workqueues based on payer, aging, and priority.
• Audit and ensure claim processing accuracy, timeliness, and proper denial handling.
• Lead and coach a claims analytics team, monitor performance and deliver reports.
• Ensure HIPAA compliance and alignment with SOPs; drive process improvements.

Skills

EPIC experience

Orthopedic claims

CPT/HCPCS knowledge

Advanced Excel

Team leadership

Communication skills

Tools

EPIC system

Job description

Genesis Orthopedics & Sports Medicine is seeking a Front Office Manager to oversee administrative operations across six outpatient Physical Therapy clinics. This hybrid, full-time role requires claims management leadership, HIPAA-compliant processes, and collaboration with billing, coding, and authorization teams to ensure accurate claim posting and timely follow-up.

You will coach analysts, monitor KPIs, implement process improvements, and help deliver ethical, affordable orthopedic care to