Front Office Manager — Lead Claims Ops & Patient Access

Genesis Orthopedics & Sports Medicine; Aurora (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Supportive team

Competitive compensation

Meaningful impact

Job summary

Genesis Orthopedics & Sports Medicine is seeking a Front Office Manager to oversee administrative operations across six outpatient clinics. The role requires expertise in medical claims, EPIC, and process improvement to ensure efficient claim posting and payer compliance.

You will lead a team, manage denials, and drive performance metrics while maintaining HIPAA compliance and high-quality patient service. Hybrid/full-time arrangement available in Illinois.

Qualifications

• 3–5 years of experience in medical claims management or billing with a focus on orthopedic claims.
• Hands-on EPIC experience is required.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee daily administrative operations of 6 outpatient clinics.
• Review and validate all contractual adjustments; ensure accuracy in claim posting and payer compliance.
• Allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.
• Audit claims for accuracy, timeliness, and completeness before submission or follow-up.
• Conduct daily/weekly performance reviews, tracking productivity and accuracy metrics.
• Lead and support a team of front-office staff; provide coaching and escalation support.
• Oversee denial trending and root-cause analysis for orthopedic-related claims.
• Prepare and distribute daily, weekly, and monthly claim status and AR performance reports.
• Ensure HIPAA compliance and adherence to internal SOPs; drive continuous improvement.

Skills

EPIC system

CPT/HCPCS codes

Advanced Excel

Team leadership

Claims management

Tools

EPIC

Job description

Genesis Orthopedics & Sports Medicine is seeking a Front Office Manager to oversee administrative operations across six outpatient clinics. The role requires expertise in medical claims, EPIC, and process improvement to ensure efficient claim posting and payer compliance.

You will lead a team, manage denials, and drive performance metrics while maintaining HIPAA compliance and high-quality patient service. Hybrid/full-time arrangement available in Illinois.