Front Office Manager--Physical Therapy

Genesis Orthopedics & Sports Medicine; Aurora (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Supportive team

Competitive compensation

Meaningful impact

Job summary

Genesis Orthopedics & Sports Medicine is seeking a Front Office Manager to oversee administrative operations across six outpatient clinics. The role requires expertise in medical claims, EPIC, and process improvement to ensure efficient claim posting and payer compliance.

You will lead a team, manage denials, and drive performance metrics while maintaining HIPAA compliance and high-quality patient service. Hybrid/full-time arrangement available in Illinois.

Qualifications

• 3–5 years of experience in medical claims management or billing with a focus on orthopedic claims.
• Hands-on EPIC experience is required.
• Advanced Excel skills (pivot tables, lookups, trend tracking).
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee daily administrative operations of 6 outpatient clinics.
• Review and validate all contractual adjustments; ensure accuracy in claim posting and payer compliance.
• Allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.
• Audit claims for accuracy, timeliness, and completeness before submission or follow-up.
• Conduct daily/weekly performance reviews, tracking productivity and accuracy metrics.
• Lead and support a team of front-office staff; provide coaching and escalation support.
• Oversee denial trending and root-cause analysis for orthopedic-related claims.
• Prepare and distribute daily, weekly, and monthly claim status and AR performance reports.
• Ensure HIPAA compliance and adherence to internal SOPs; drive continuous improvement.

Skills

EPIC system

CPT/HCPCS codes

Advanced Excel

Team leadership

Claims management

Tools

EPIC

Job description

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

Front Office Manager

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Key Responsibilities

• Operations & Oversight
  • Daily Oversight of administrative operations of 6 outpatient physical therapy clinics
  • Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance
  • Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority
  • Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up
  • Perform quality checks and ensure analysts follow correct claim handling procedures
  • Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics
• Team Management
  • Lead and support a team of support staff, providing guidance, performance feedback, and escalation support
  • Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies
  • Manage task assignments, track turnaround times, and balance workloads across analysts
  • Provide training and corrective coaching when errors or trends are identified
• Claims & Denial Management
  • Oversee denial trending and root cause analysis for all orthopedic-related claims
  • Identify and elevate systemic issues such as incorrect coding, missing documentation, or payer configuration errors
  • Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims
  • Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits
• Analytics & Reporting
  • Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance
  • Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate
  • Track performance metrics for the entire team and provide data-driven recommendations for improvement
• Compliance & Continuous Improvement
  • Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs
  • Stay current with orthopedic coding changes, payer updates, and EPIC workflows
  • Recommend and implement process improvements to enhance claim accuracy and reduce rework
  • Participate in audits and provide supporting claim documentation when required

Requirements

Qualifications

• 3-5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims
• Proven experience managing or leading a claims or AR team in a healthcare setting
• Hands-on experience with EPIC system is required
• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer-specific denial handling
• Advanced Excel skills (pivot tables, lookups, trend tracking)
• Exceptional attention to detail and strong problem-solving abilities
• Excellent communication skills and ability to work cross-functionally with billing, coding, and management teams

Benefits

Why Choose Genesis?

• Supportive Team - Be part of a compassionate and professional healthcare team that values collaboration.
• Competitive Compensation - Enjoy a strong base salary with opportunities for performance-based bonuses.
• Meaningful Impact - Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.