Orthopedic Front Desk & Patient Concierge

Excel Orthopaedic Specialists; Woburn (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Excel Orthopaedic Specialists in Woburn, MA, is seeking a Part-time Front Desk Receptionist. The role involves greeting patients, handling check-ins, and processing co-pays while maintaining accurate records in the EMR system.

You will schedule appointments, manage referrals, and coordinate with clinical staff to ensure smooth patient flow. Ideal candidates will have healthcare experience, excellent communication and organizational skills, and the ability to work independently within a

Qualifications

• Previous experience in the healthcare industry is required, with preference for a Physical Therapy office.
• Ability to work independently and as part of a tight-knit team.
• Excellent phone and interpersonal communication skills.
• Strong written and verbal communication with patients, families and medical staff.
• Attention to detail and proficient documentation.
• Comfortable using EMR systems and prioritizing multiple tasks.

Responsibilities

• Check in patients, collect co-payments and post payments.
• Schedule appointments and optimize the calendar to reduce gaps.
• Obtain, manage and troubleshoot referrals and authorizations.
• Communicate proactively with clinical staff about any patient care issues.

Skills

Phone skills

People skills

Independent worker

Team player

Communication

Attention to detail

Willingness to learn

Tools

EMR

Job description

Excel Orthopaedic Specialists in Woburn, MA, is seeking a Part-time Front Desk Receptionist. The role involves greeting patients, handling check-ins, and processing co-pays while maintaining accurate records in the EMR system.

You will schedule appointments, manage referrals, and coordinate with clinical staff to ensure smooth patient flow. Ideal candidates will have healthcare experience, excellent communication and organizational skills, and the ability to work independently within a