Orthopedic Front Desk & Patient Concierge

ADP, Inc.; Vero Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) savings plan

Paid time off

Job summary

Vero Orthopaedics in Vero Beach, FL seeks a Patient Access Specialist/Medical Receptionist to manage front desk operations, verify insurance, schedule visits, and collect payments. You will ensure HIPAA compliance and deliver a compassionate patient experience in a fast-paced orthopedic setting.

The role requires excellent communication, attention to detail, and the ability to work with clinicians, staff, and patients to keep clinics running smoothly.

Qualifications

• High school diploma or equivalent required.
• Experience in an orthopedic medical office preferred.
• Knowledge of medical terminology, insurance procedures, and EHR systems.
• Proficiency with computer software and basic office equipment.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a busy environment.
• Empathetic and discreet with patient information.
• Willingness to learn and adapt to changes in healthcare.

Responsibilities

• Greet patients in a friendly, professional manner.
• Verify patient information including insurance and medical history.
• Assist new patients with forms and documentation guidance.
• Ensure HIPAA compliance during check-in.
• Schedule appointments considering provider availability.
• Verify insurance coverage and patient eligibility.
• Process checkout, collect co-pays and outstanding balances.
• Provide information on follow-up appointments, prescriptions, and instructions.
• Coordinate with medical staff to ensure smooth patient flow.
• Manage front desk tasks and patient communications.
• Respond to patient inquiries and concerns promptly.
• Maintain a clean and organized reception area.
• Handle confidential information with discretion.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Empathy

Discretion with confidential info

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EHR systems

Computer proficiency

Job description

Vero Orthopaedics in Vero Beach, FL seeks a Patient Access Specialist/Medical Receptionist to manage front desk operations, verify insurance, schedule visits, and collect payments. You will ensure HIPAA compliance and deliver a compassionate patient experience in a fast-paced orthopedic setting.

The role requires excellent communication, attention to detail, and the ability to work with clinicians, staff, and patients to keep clinics running smoothly.