Orthopedic Front Desk & Patient Access Specialist

Vero Orthopaedics; Vero Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

Disability insurance

401(k)

Paid time off

Job summary

Vero Orthopaedics in Vero Beach, FL is hiring a Patient Access Specialist - Medical Receptionist to join our orthopedic team. This on-site role handles front-desk check-in/out, appointment scheduling, insurance verification, and patient communications to ensure a smooth visit flow.

The ideal candidate will have strong interpersonal skills, attention to detail, and a compassionate approach to patient care, with experience in an orthopedic setting preferred.

Qualifications

• High school diploma or equivalent required.
• Orthopedic medical office experience preferred.
• Knowledge of medical terminology, insurance procedures, and EHR systems.
• Proficiency in using computer software and basic office equipment.
• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability in a fast-paced environment.
• Empathetic and compassionate attitude toward patients.
• Ability to handle confidential information with discretion.
• Willingness to learn and adapt to changes in healthcare.

Responsibilities

• Greet patients in a friendly and professional manner.
• Verify patient information, insurance details, and medical history.
• Assist new patients with forms and required documentation.
• Ensure HIPAA compliance during check-in.
• Coordinate appointments and manage schedules in the EHR.
• Verify insurance coverage and potential out-of-pocket costs.
• Process check-out and collect co-pays/deductibles.
• Provide follow-up information and instructions.
• Collaborate with medical staff to ensure smooth patient flow.
• Maintain a clean, stocked front desk and handle general administrative tasks.
• Deliver exceptional customer service and handle feedback professionally.
• Stay informed on insurance policies, coding, and billing practices.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Empathy

Multitasking

HIPAA knowledge

Discretion with confidential info

Willingness to learn

Computer skills

Customer service

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Office software

Job description

Vero Orthopaedics in Vero Beach, FL is hiring a Patient Access Specialist - Medical Receptionist to join our orthopedic team. This on-site role handles front-desk check-in/out, appointment scheduling, insurance verification, and patient communications to ensure a smooth visit flow.

The ideal candidate will have strong interpersonal skills, attention to detail, and a compassionate approach to patient care, with experience in an orthopedic setting preferred.