Patient Access & Scheduling Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking an Appointment Coordinator to be the first point of contact for patients seeking orthopaedic care in Southfield. The role focuses on delivering an exceptional patient experience by coordinating appointments, handling a high volume of calls, and connecting patients with the right provider at the right time.

The ideal candidate will possess strong communication, organizational skills, attention to detail, and the ability to thrive in a fast-paced healthcare

Qualifications

• Two years of customer service experience
• One year of medical office or healthcare call center experience
• Strong communication, organization, and computer skills
• High School Diploma or GED

Responsibilities

• Schedule, reschedule, and confirm patient appointments.
• Coordinate care across multiple providers, specialties, and locations.
• Maintain provider schedules while maximizing appointment availability.
• Verify patient demographics, insurance, and referral information.
• Maintain accurate documentation within the EHR and ensure scheduling accuracy.

Skills

Customer service

Communication

Organization

Computer skills

Education

High School Diploma or GED

Associate degree in Healthcare Administration/Business

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons is seeking an Appointment Coordinator to be the first point of contact for patients seeking orthopaedic care in Southfield. The role focuses on delivering an exceptional patient experience by coordinating appointments, handling a high volume of calls, and connecting patients with the right provider at the right time.

The ideal candidate will possess strong communication, organizational skills, attention to detail, and the ability to thrive in a fast-paced healthcare