Orthopedic Clinic Scheduling Specialist

Banner Health; San Tan Valley (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Banner Health’s Front Office Representative position in Queen Creek, AZ, coordinates patient scheduling for physicians and procedures and handles registration, authorizations, and referrals. This on-site role works closely with medical staff to ensure accurate charting, smooth patient flow, and timely communication with patients and providers.

Ideal candidates bring strong communication, organization, and problem-solving skills with at least two years of scheduling experience in a physician’s

Qualifications

• High school diploma or GED required.
• At least 2 years scheduling experience in a physician's office or hospital.
• Medical terminology may be required for some assignments.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Provide customer service for patients, families, and staff; manage scheduling and appointment conflicts.
• Receive physician orders and complete patient registration; obtain necessary authorizations/referrals.
• Schedule and reschedule patients; confirm upcoming appointments and follow physician orders.
• Answer incoming calls, take messages, provide information; update patient records in the system.
• Assist physicians in exam rooms as needed and support front office duties.
• May supervise support staff; ensure efficient scheduling and workflow.

Skills

Customer service

Communication

Organization

Problem-solving

Scheduling

Education

High school diploma

Tools

Office software

Practice management software

Job description

Banner Health’s Front Office Representative position in Queen Creek, AZ, coordinates patient scheduling for physicians and procedures and handles registration, authorizations, and referrals. This on-site role works closely with medical staff to ensure accurate charting, smooth patient flow, and timely communication with patients and providers.

Ideal candidates bring strong communication, organization, and problem-solving skills with at least two years of scheduling experience in a physician’s