Physician Practice Scheduler

Banner Health; San Tan Valley (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Banner Health’s Front Office Representative position in Queen Creek, AZ, coordinates patient scheduling for physicians and procedures and handles registration, authorizations, and referrals. This on-site role works closely with medical staff to ensure accurate charting, smooth patient flow, and timely communication with patients and providers.

Ideal candidates bring strong communication, organization, and problem-solving skills with at least two years of scheduling experience in a physician’s

Qualifications

• High school diploma or GED required.
• At least 2 years scheduling experience in a physician's office or hospital.
• Medical terminology may be required for some assignments.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Provide customer service for patients, families, and staff; manage scheduling and appointment conflicts.
• Receive physician orders and complete patient registration; obtain necessary authorizations/referrals.
• Schedule and reschedule patients; confirm upcoming appointments and follow physician orders.
• Answer incoming calls, take messages, provide information; update patient records in the system.
• Assist physicians in exam rooms as needed and support front office duties.
• May supervise support staff; ensure efficient scheduling and workflow.

Skills

Customer service

Communication

Organization

Problem-solving

Scheduling

Education

High school diploma

Tools

Office software

Practice management software

Job description

Primary City/State:San Tan Valley, ArizonaDepartment Name:C/P-BIMC Ortho-ClinicWork Shift:DayJob Category:Administrative ServicesHealth care is changing, and it’s our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.Bring your desire to learn and grow with us to our ever-growing clinic, where you’ll be working side by side with medical staff to create a great patient experience. As a Front Office Rep on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience. Bring your desire to learn and grow with us where you’ll be working side by side with medical staff to create a great patient experience. Bring your dedication and determination to succeed. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives in our patients.Location: 37100 N Gantzel Rd Suite 107 Queen Creek Az 85140Office Hours: M-Th 730am-5pm F 8am-12pmAt Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.POSITION SUMMARYThis position is located in a medical clinic or physician’s practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.CORE FUNCTIONS1. Provides customer service for patients, families, hospital scheduling departments, and other physician’s offices. Acts as a resource to resolve room availability conflicts.2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.3. Schedules and re-schedules patients as necessary. Confirms patient’s appointments for the following days and informs patients of physician’s orders or special instructions prior to appointment or procedure.4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.6. May have supervisory accountability and/or provide direction to support staff.7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.The position requires skills normally gained with 2 years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.PREFERRED QUALIFICATIONSKnowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy