Orthopaedics Practice Assistant II — Admin & Scheduling

Partner's Healthcare; Boston (MA); On-site; USD 2,342,000 - 3,436,000; Full time

Job summary

Mass General Brigham's Brigham and Women's Hospital, Inc. seeks an administrative professional to support clinical service operations and ensure smooth patient visits.

You will perform routine clerical tasks, schedule appointments, greet patients, and handle check-in/out duties in a fast-paced healthcare setting. The role requires 2–3 years of office experience, a High School Diploma or equivalent, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or Equivalent required.
• Office experience of 2-3 years required.
• Proficiency with Office Suite and knowledge of office operations and standards including filing, copying, scanning, printing, and faxing.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Time management

Communication

Organizational skills

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Mass General Brigham's Brigham and Women's Hospital, Inc. seeks an administrative professional to support clinical service operations and ensure smooth patient visits.

You will perform routine clerical tasks, schedule appointments, greet patients, and handle check-in/out duties in a fast-paced healthcare setting. The role requires 2–3 years of office experience, a High School Diploma or equivalent, and proficiency with Microsoft Office.