Patient Coordinator

Great Expressions; Riverview (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our Riverview, FL dental office. You will greet patients, handle scheduling, and manage patient records while ensuring privacy and accuracy.

You will coordinate with dental staff to maintain a smooth patient flow, confirm appointments, and assist with basic billing tasks. Prior experience in a healthcare front desk role is preferred.

Qualifications

• High school diploma or equivalent.
• Experience as receptionist or in customer service, healthcare preferred.
• Excellent interpersonal and communication skills.
• Proficient in dental practice software and MS Office.
• Strong organizational and multitasking abilities.
• Knowledge of dental terminology and insurance processes desirable.

Responsibilities

• Welcome patients warmly and guide them to the waiting area.
• Schedule appointments based on patient needs and staff availability.
• Manage patient records and maintain confidentiality
• Collect and verify patient information and insurance details.
• Process co-pays and assist with billing inquiries.
• Coordinate with dental staff for smooth appointment flow.
• Respond to patient questions via phone, email, or in person.
• Provide pre-appointment instructions and paperwork guidance.
• Maintain reception area cleanliness and organization.
• Support other front-desk tasks as needed.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Dental practice software

MS Office

Job description

213 - Big Bend - Office Operations, 13146 US Highway 301 S, Riverview, Florida, United States of America

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

213 - Big Bend - Office Operations, 13146 US Highway 301 S, Riverview, Florida, United States of America