Treatment Coordinator

Great Expressions Dental Centers; Snellville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Treatment Coordinator to enhance the patient experience by clearly explaining required treatments and their health impact. You will also discuss financial options to support care and guide patients through the appointment flow for follow-up treatments.

The role requires strong communication, basic math for financial discussions, and the ability to navigate dental terminology.

Qualifications

• 3+ years in a dental office environment.
• High School Diploma or GED.
• Bachelor’s degree in Healthcare Administration or related field preferred.

Responsibilities

• Explain treatment plans to patients and highlight the importance of care.
• Assist patients through financial options and payment plans.
• Provide feedback to improve financial and patient care outcomes.
• Encourage commitment to financial arrangement protocols.
• Guide patients through office flow to arrange follow-up appointments.
• Maintain compliance with OSHA, HIPAA, HIPPA, ADA, DOL and company policies.

Skills

Dental terminology

Customer service

Interpersonal communication

Office software

Insurance/financial processes

Education

High School Diploma or GED

Bachelor’s degree in Healthcare Administration (preferred)

Tools

Microsoft Office

Practice Management systems

Job description

Job Summary

The Treatment Coordinator serves as a key member in the patient experience and flow. This position is responsible for explaining and ensuring the patient understands what treatment they need, the importance of the treatment to their overall health and the financial options to deploy in order to commit to the needed care.

• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes
• Works to obtain commitment to financial arrangement protocols from patients
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
• Other tasks as requested by direct Manager

Education & Experience

• High School Diploma or GED with 3 or more years’ experience in a dental office environment
• Familiarity with dental terminology to clarify to patient’s treatment options
• Ideal candidates will have a Bachelor’s degree in Healthcare Administration, Medical Sales or other related degree

Knowledge, Skills & Abilities

• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Ability to work with mathematical concepts to practical situations
• Ability to read, analyze and interpret common insurance plans and financial information
• Proven track record of developing highly productive working relationships
• Ability to work independently and professionally in a fast past environment
• Excellent written and interpersonal communication skills
• Superior patient experience skills and successful track record of positive patient communications
• Ability to create and maintain good communications with the patient in order to explain and gain patient treatment planning understanding and acceptance

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.