Orthodontic Treatment Coordinator: Impact, Benefits

Smile Doctors; Roanoke (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive salary plus Bonus

Medical, dental, vision and life ins.

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Job summary

Roanoke Valley Orthodontics is seeking an Orthodontic Treatment Coordinator to join our growing team. You will educate patients on treatment options, discuss financial arrangements, and help cultivate strong relationships with families.

Responsibilities include presenting plans, handling insurance verification, coordinating referrals, and supporting front desk operations. A friendly, proactive approach and strong communication are essential.

Qualifications

• High School diploma or equivalent required; College education preferred.
• Minimum one year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.

Responsibilities

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections.
• Understand the practice’s policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Preparation for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in Local Store Marketing and community events.
• Verify insurance.
• Crosstrain for Front Desk.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Bilingual a plus

Education

High School diploma

College education preferred

Job description

Roanoke Valley Orthodontics is seeking an Orthodontic Treatment Coordinator to join our growing team. You will educate patients on treatment options, discuss financial arrangements, and help cultivate strong relationships with families.

Responsibilities include presenting plans, handling insurance verification, coordinating referrals, and supporting front desk operations. A friendly, proactive approach and strong communication are essential.