Treatment Coordinator

Smile Doctors; Virginia (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Roanoke Valley Orthodontics in Roanoke, VA is seeking a Treatment Coordinator to educate new patients about available orthodontic options, discuss financial arrangements, and build strong patient relationships.

You will handle scheduling, follow up with prospects to set up consultations, prepare patients for exams, and coordinate referrals to specialists when needed. This role offers a collaborative team culture and growth opportunities within the expanding practice.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Minimum one year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills and ability to talk to a person, not at a person.

Responsibilities

• Present orthodontic treatment plans, educate patients on the plan and overcome objections.
• Educate patients on financial options and payment plans.
• Follow up with potential patients to schedule treatment and consultations.
• Prepare patients for exams and coordinate scheduling to keep calendars full.
• Coordinate referrals to specialists when needed and assist in local marketing.

Skills

Outgoing personality

Empathy

Excellent written and verbal skills

Proactive and adaptable

Education

High School diploma or equivalent

College education preferred

Job description

Looking for a career that makes you smile?

Roanoke Valley Orthodontics is seeking a Treatment Coordinator to join our growing team.

Responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.

How You’ll Make Us Better

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
• Understand the practice's policy on working with financials to educate patients on their payment options
• Work pending reports and follow up with potential patients to schedule treatment
• Preparation for patient exams
• Follow up with patients to set up consultations or begin treatment and keep schedules full
• Coordinate patients referred to specialists for care prior to treatment as necessary
• Assist in Local Store Marketing and community events

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Outgoing, Approachable, and Empathetic
• Proactive and adaptable
• Excellent written and verbal skills

Prerequisites For Success

• High School diploma or equivalent required; College education preferred
• Minimum one (1) year experience in sales or other service industry required
• Bilingual a plus, but not required
• Ability build rapport with patients
• Ability to establish and maintain good working relationships with patients and coworkers
• Excellent sales skills
• Ability to talk to a person, not at a person

The Perks

• Competitive salary plus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Roanoke Valley Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization!