Orthodontic Treatment Coordinator

Kansas City Braces & Kids; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Paid time off

Referral program

Roth and 401(k) options

Job summary

KC Braces & Kids is seeking an Orthodontic Treatment Coordinator who thrives in a high-impact, patient-facing role. You will lead new-patient consultations, present treatment options, and coordinate financing and insurance to help families start treatment.

The role blends sales with outstanding customer service, requiring comfort with money discussions, objection handling, and a positive, teamwork-oriented attitude. In-person, full-time position in the Kansas City area.

Qualifications

• Sales experience required with the ability to present options, handle objections and close sales.
• Excellent verbal communication and interpersonal skills.
• Comfortable discussing money, payment plans and financing professionally.
• Strong organizational skills to manage multiple consultations and follow-ups.
• Positive, energetic personality with a genuine interest in helping patients and families.

Responsibilities

• Lead new-patient consultations from greeting through signed treatment contract.
• Present treatment plans, timelines, and expected results in clear language.
• Explain treatment fees, insurance benefits, and financing options.
• Address patient concerns, answer questions, and guide families through decisions.
• Convert consultations into treatment starts while maintaining a positive patient experience.
• Follow up with pending and undecided patients to improve case acceptance.
• Coordinate scheduling and ensure smooth patient flow between doctors and staff.
• Maintain accurate patient records, process contracts, and assist with insurance paperwork.
• Build relationships with patients and families to encourage referrals and satisfaction.
• Track performance metrics, including consultations and starts.

Skills

Sales experience

Verbal communication

Organizational skills

Interpersonal skills

Practice-management software

Education

High school diploma or equivalent

Job description

KC Braces & Kids | Full-Time | In Person

Job Description

KC Braces & Kids is a growing orthodontic and pediatric dental practice dedicated to providing exceptional care to children, teens, and families throughout the Kansas City Northland. We are looking for a confident, relationship-driven Orthodontic Treatment Coordinator who enjoys helping patients say yes to the smile they have always wanted.

This is a high-impact, patient-facing role that combines sales, financial coordination, and outstanding customer service. The ideal candidate is comfortable presenting treatment options, discussing finances, overcoming objections, and building relationships that turn consultations into treatment starts.

Sales experience is required. Prior orthodontic or dental experience is preferred, but we are willing to train the right candidate who has a strong sales background and a willingness to learn.

Responsibilities

• Lead new-patient consultations from greeting through signed treatment contract.
• Present treatment plans, timelines, and expected results in clear, easy-to-understand language.
• Explain treatment fees, insurance benefits, and financing options to help families find a plan that fits their budget.
• Confidently address patient concerns, answer questions, and guide families through the decision-making process.
• Convert consultations into treatment starts while maintaining a positive, patient-centered experience.
• Follow up with pending and undecided patients to improve case acceptance and keep the treatment schedule full.
• Coordinate scheduling, confirm appointments, and support smooth patient flow between doctors and the clinical team.
• Maintain accurate patient records, process contracts, and assist with insurance and financial paperwork.
• Build strong relationships with patients and families that encourage referrals and long-term satisfaction.
• Track performance metrics, including consultation conversions and treatment starts.

Qualifications

• Sales experience required, with a proven ability to present options, handle objections, and close sales.
• Excellent verbal communication, active-listening, and interpersonal skills.
• Comfortable discussing money, payment plans, and financing in a professional and empathetic manner.
• Strong organizational skills and the ability to manage multiple consultations and follow-ups in a busy office.
• Positive, energetic personality with a genuine interest in helping patients and families.
• Ability to work independently while contributing to a team-oriented environment.
• High school diploma or equivalent required; college coursework or related experience is a plus.
• Proficiency with computers and willingness to learn practice-management software.

Preferred Qualifications

• Previous experience as an Orthodontic Treatment Coordinator.
• Knowledge of dental and orthodontic insurance benefits and third-party financing.
• A track record of meeting or exceeding sales goals, conversion rates, or other performance targets.
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Referral program
• Roth and 401(k) options

Why Join KC Braces & Kids?

At KC Braces & Kids, we believe great patient experiences start with a great team. You will have the opportunity to make a meaningful difference in patients' confidence while contributing directly to the growth of our practice. We value strong communication, teamwork, accountability, and a commitment to helping families make informed treatment decisions.

If you are motivated by results, enjoy working with people, and want a role where your performance can increase your earning potential, we would love to hear from you.

Equal Opportunity Employer

• KC Braces & Kids is an equal opportunity employer committed to maintaining an inclusive and welcoming workplace. Employment decisions are based on qualifications, experience, and business needs without discrimination based on any status protected by applicable law.