Orthodontic Treatment Coordinator: Sales, Financing & Care

Kansas City Braces & Kids; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Paid time off

Referral program

Roth and 401(k) options

Job summary

KC Braces & Kids is seeking an Orthodontic Treatment Coordinator who thrives in a high-impact, patient-facing role. You will lead new-patient consultations, present treatment options, and coordinate financing and insurance to help families start treatment.

The role blends sales with outstanding customer service, requiring comfort with money discussions, objection handling, and a positive, teamwork-oriented attitude. In-person, full-time position in the Kansas City area.

Qualifications

• Sales experience required with the ability to present options, handle objections and close sales.
• Excellent verbal communication and interpersonal skills.
• Comfortable discussing money, payment plans and financing professionally.
• Strong organizational skills to manage multiple consultations and follow-ups.
• Positive, energetic personality with a genuine interest in helping patients and families.

Responsibilities

• Lead new-patient consultations from greeting through signed treatment contract.
• Present treatment plans, timelines, and expected results in clear language.
• Explain treatment fees, insurance benefits, and financing options.
• Address patient concerns, answer questions, and guide families through decisions.
• Convert consultations into treatment starts while maintaining a positive patient experience.
• Follow up with pending and undecided patients to improve case acceptance.
• Coordinate scheduling and ensure smooth patient flow between doctors and staff.
• Maintain accurate patient records, process contracts, and assist with insurance paperwork.
• Build relationships with patients and families to encourage referrals and satisfaction.
• Track performance metrics, including consultations and starts.

Skills

Sales experience

Verbal communication

Organizational skills

Interpersonal skills

Practice-management software

Education

High school diploma or equivalent

Job description

KC Braces & Kids is seeking an Orthodontic Treatment Coordinator who thrives in a high-impact, patient-facing role. You will lead new-patient consultations, present treatment options, and coordinate financing and insurance to help families start treatment.

The role blends sales with outstanding customer service, requiring comfort with money discussions, objection handling, and a positive, teamwork-oriented attitude. In-person, full-time position in the Kansas City area.