Orthodontic Patient Care Coordinator — Growth & Benefits

LC SERVICES 1 LLC; Raleigh (NC); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

401(k)

PTO and paid holidays

Supportive team culture and room for成长

Descripción de la vacante

LC SERVICES 1 LLC is seeking an Orthodontic Patient Coordinator in Raleigh, NC to serve as the first point of contact for prospective patients. You will manage incoming leads, schedule consultations, verify insurance, and deliver an exceptional new patient experience.

The role emphasizes building rapport over the phone, handling high-volume calls, and supporting a fast-paced orthodontic team with strong organizational and communication skills.

Formación

• 1 year of experience in a dental/orthodontic office preferred.
• Strong verbal and written communication skills.
• Proficiency with PracticeBeacon or similar CRM software (training available).

Responsabilidades

• Handle high-volume inbound calls with professionalism and warmth using approved scripts.
• Schedule new patient consultations and assist with onboarding paperwork.
• Verify and collect insurance information; communicate coverage expectations.
• Coordinate with referring offices and prepare necessary dental clearances.
• Collaborate with front desk, clinical team, and other call-center staff; participate in trainings.

Conocimientos

Call center experience

Strong communication

Multitasking in a fast-paced env

Phone and email customer service

Educación

High school diploma or equivalent

Herramientas

PracticeBeacon CRM

Descripción del empleo

LC SERVICES 1 LLC is seeking an Orthodontic Patient Coordinator in Raleigh, NC to serve as the first point of contact for prospective patients. You will manage incoming leads, schedule consultations, verify insurance, and deliver an exceptional new patient experience.

The role emphasizes building rapport over the phone, handling high-volume calls, and supporting a fast-paced orthodontic team with strong organizational and communication skills.