Patient Care Coordinator

LC SERVICES 1 LLC; Raleigh (NC); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

401(k)

PTO and paid holidays

Supportive team culture and room for成长

Zusammenfassung

LC SERVICES 1 LLC is seeking an Orthodontic Patient Coordinator in Raleigh, NC to serve as the first point of contact for prospective patients. You will manage incoming leads, schedule consultations, verify insurance, and deliver an exceptional new patient experience.

The role emphasizes building rapport over the phone, handling high-volume calls, and supporting a fast-paced orthodontic team with strong organizational and communication skills.

Qualifikationen

• 1 year of experience in a dental/orthodontic office preferred.
• Strong verbal and written communication skills.
• Proficiency with PracticeBeacon or similar CRM software (training available).

Aufgaben

• Handle high-volume inbound calls with professionalism and warmth using approved scripts.
• Schedule new patient consultations and assist with onboarding paperwork.
• Verify and collect insurance information; communicate coverage expectations.
• Coordinate with referring offices and prepare necessary dental clearances.
• Collaborate with front desk, clinical team, and other call-center staff; participate in trainings.

Kenntnisse

Call center experience

Strong communication

Multitasking in a fast-paced env

Phone and email customer service

Ausbildung

High school diploma or equivalent

Tools

PracticeBeacon CRM

Jobbeschreibung

Description

Job Summary

Our orthodontic practice is seeking a motivated, compassionate, and self-starting individual to join our team as an Orthodontic Patient Coordinator. This role is ideal for someone who enjoys building rapport over the phone, thrives in a fast-paced environment, and takes pride in helping patients begin their orthodontic journey with confidence and ease. The Orthodontic Patient Coordinator serves as the first point of contact for prospective patients and is responsible for managing incoming leads, scheduling consultations, verifying insurance information, and delivering an exceptional new patient experience.

Key Responsibilities:

New Patient Communication & Lead Management

• Answer high-volume inbound calls with professionalism and warmth, using approved scripts
• Make outbound calls to follow up with leads, confirm appointments, and engage with referrals
• Respond to web inquiries, social media messages, and referral communications
• Build rapport with prospective patients and provide a friendly, informative first impression
• Track and manage new patient leads using PracticeBeacon or a similar CRM

Scheduling & Patient Onboarding

• Schedule new patient consultations accurately and efficiently
• Meet or exceed scheduling and lead conversion goals
• Send digital new patient packets and ensure paperwork is completed prior to appointments
• Assist patients with forms and explain what to expect at their first visit

Insurance & Administrative Coordination

• Collect and enter accurate patient and insurance information
• Assist with basic insurance verification and communicate coverage expectations
• Maintain HIPAA-compliant and up-to-date records in patient systems

Referral Management & Clearance Coordination

• Prepare and send dental clearance letters when necessary
• Follow up with referring dental offices for required documentation
• Maintain smooth communication with external providers and track referral activity

Team Collaboration & Cross-Training

• Work closely with the front desk, treatment coordinators, and clinical team
• Participate in team meetings, training sessions, and quality improvement initiatives
• Cross-train and provide coverage in other call center support roles as needed

Qualifications & Skills

• High school diploma or equivalent required
• 1 years of experience in a dental, or orthodontic office required
• Call center or phone-based customer service experience strongly preferred
• Strong verbal and written communication skills
• Proficiency in PracticeBeacon or similar CRM software (training available)
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive, professional, and patient-centered approach
• Knowledge of orthodontic/dental terminology and insurance basics is a plus

Schedule:

Monday through Friday with rotating hours

Benefits

• Competitive pay
• Medical, Dental, and Vision insurance
• 401(k)
• PTO and paid holidays
• Supportive team culture and room for growth